Registration and ROI are important indicators of how an event did, but they don’t give the whole picture. What needs to be added is how satisfied attendees are with the event. However, measuring attendee satisfaction is really hard. A survey with “How did you like the event” or “Was the event successful for you” just touches the surface of these questions. There needs to be a deeper dive into this topic.
To go about getting the clearest understanding of an event’s effectiveness for your attendees, the event needs to be measured often and from different angles. This happens in different stages and with different tools.
- During the event
- Immediately after the event
- Six months after the event
Core tools to measure attendee satisfaction are:
- An event management software
- An event survey
An event management software is a must for a virtual event. Event organizers aren’t physically present at an event anymore. There is no walking among the crowd during the event and making sure attendees are happy. Instead, it is now sitting in front of a computer and monitoring activity to make sure attendees are satisfied.
Monitoring During the Virtual Event
Therefore monitoring of the event needs to occur. The right event management software will allow an event organizer to have an overview of scheduled meetings to take place, see if participants are online to attend the planned meeting, and messages sent between attendees.
Measurable meeting ratings could be:
- If a meet up actually took place
- Lack of interest between the meeting parties
- No further contact is planned after the meeting
- It was very informative but no cooperation planned
- Cooperation possible
- Cooperation already agreed
Another important metric to keep a tight eye on during the event is connections attendees make with sponsors. For example the amount of meetings arranged, page engagement, and attendance of sponsor led speaking sessions.
If an event organizer is monitoring the event management platform during the event, and seeing that attendees are failing to connect, they can change it. They can work in the backend to communicate with the attendee and let them know their meeting partner isn’t online, and encourage them to seek out another meeting. This allows an event manager to have more influence on the satisfaction of the attendees for virtual events while they are happening.
Measuring Immediately After the Virtual Event
The above data can be run and analysed during the event and right after, however one tool will not capture the complexity of attendee satisfaction. This is why a second form of measurement should be used. For example, a post virtual event survey can capture extra questions for a fuller picture of the success of the event.
A post virtual event survey is not to be taken lightly. A lot of thought needs to go into the questions. Though looking at SurveyMonkey Post Event Feedback Survey is a place to start for survey best practices, the questions aren’t tailored enough for a unique virtual event. The more consideration put into a post virtual event survey, the more meaningful it is going to be.
When creating a post virtual event survey, remember these best practices:
- Keep the survey short. No longer than 2-5 minutes
- Less than 10 questions is ideal
- The first question should be broad, easy to answer, and the most important question to have answered
- Make questions clear, concise, and short
- Send the survey 12 to 24 hours after the event when everyone is most excited about the event
Measuring Several Months After the Virtual Event
Measuring attendee satisfaction months after the event is a very valuable step. For example, six months after the event, participants will be able to give the event organizer definite feedback. An email survey sent out to ask if participants established valuable and long term connections from the event hosted would be a solid piece of information. It is clear that attendees reached their networking goals through the event.
Registration and ROI have always been measurable for events. However, with the onset of virtual events and event management software, attendee satisfaction can be measured in a more definite way than before. With clear definitions of whether or not a participant found individual meetings useful, something that fulfilled their goals, an event organizer will have a better chance of understanding the true success of an event.
b2match is an all-in-one event management software that incorporates multiple tools in its platform to measure the success of a virtual, hybrid, or physical event.