Contact Centre Phishing Tool

Contact centres agents are trained to be helpful, handle high call volumes under time pressure and have direct access to customer accounts, making them a prime target for social engineering. Attackers impersonate customers or colleagues to reset credentials, change account details or extract sensitive data, and increasingly use AI voice cloning to do it at scale. revel8's Contact Centre Training tests this frontline under real conditions. Our AI automatically bypasses IVR systems to reach live agents and runs realistic vishing attacks based on current threat intelligence. As more contact centres deploy AI agents, we also use prompt injection to expose weaknesses before attackers find them. The results show exactly where processes and people are vulnerable, so you can close gaps with targeted training and turn your contact centre into a strong line of defence.