Smart City-Open Innovation Challenge - Catalan Solutions

3 – 5 Nov 2026 | Barcelona - Hospitalet del Llobregat, Spain

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ProductUpdated on 13 October 2026

Multilingual AI assistant for customer and citizen service

CEO at Scrads

Mataró, Spain

About

An AI assistant that answers users 24/7 in their own language, using only the organisation's content (website, FAQs, documents). It detects 75 languages, including Catalan, Spanish and English, hands over to a human when needed and gives the team a report of what users ask and what the assistant could not answer.

Typical uses: member or customer support, citizen information on procedures and services, passenger information.

Ready for a 30-60 day pilot on one service or one channel (web, intranet or QR on site), with no development needed on the client side.

Cooperation sought: proof of concept / pilot testing and client-provider collaboration (commercial agreement).

Applies to

  • Living and Inclusion

Organisation

Scrads

Start up

Mataró, Spain

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