Updated on 13 October 2026
Multilingual AI assistant for customer and citizen service
CEO at Scrads
Mataró, Spain
About
An AI assistant that answers users 24/7 in their own language, using only the organisation's content (website, FAQs, documents). It detects 75 languages, including Catalan, Spanish and English, hands over to a human when needed and gives the team a report of what users ask and what the assistant could not answer.
Typical uses: member or customer support, citizen information on procedures and services, passenger information.
Ready for a 30-60 day pilot on one service or one channel (web, intranet or QR on site), with no development needed on the client side.
Cooperation sought: proof of concept / pilot testing and client-provider collaboration (commercial agreement).
Applies to
- Living and Inclusion
Organisation
Similar opportunities
Product
- Client
- Mobility
- Living and Inclusion
- Governance and Economy
Rocio Goldin
Growth and Operation's Lead at SHOTL
Sant Cugat del Vallès, Spain
Product
- Client
- Partner
- Mobility
- Living and Inclusion
- Enabling Technologies
- Governance and Economy
Rocio Goldin
Growth and Operation's Lead at SHOTL
Sant Cugat del Vallès, Spain
Challenge
Smart and Connected Passenger Experience: Comfort, Personalization, and Inclusivity in Transport
- IOT
- Railways
- Connectivity
- Infrastructure
- Co-development
- Access to clients
- Safety and Security
- Train Manufacturing
- Software and Hardware
- Transport Infrastructures
- Proof of concept/pilot testing
- Client-provider collaboration (commercial agreement)
Lander Iraragorri
Corporate Venturing Manager at Talgo
Madrid, Spain