Smart City-Open Innovation Challenge - Catalan Solutions

3 – 5 Nov 2026 | Barcelona - Hospitalet del Llobregat, Spain

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Scrads

Start up

www.scrads.comMataró, Spain

About

Scrads builds AI assistants for customer and citizen service. The assistant learns from the organisation's own content (website, FAQs, documents) and answers 24/7 in the language of each user, with automatic detection of 75 languages, including Catalan, Spanish and English. Answers are grounded only in that content, so the assistant does not make up procedures or conditions, and when it cannot help it hands over to a person.

The management panel shows what users are asking and which questions the assistant could not answer well, so teams know what information is missing and which services generate the most doubts. Personal data can be detected and anonymised before it reaches the AI model.

Scrads integrates with any website through a widget and has a plugin for WordPress. It is in production with organisations in Catalonia.

Recognitions: finalist at Premis Creatic, Startup Grind Pitch Battle and Scale-Up World Summit. Accelerated by ISDI.

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Areas of activity

Field of aplication (Multiple choice)

Enabling Technologies ​GovernanceLiving & InclusionMobility

Representatives

Remote
Remote

CEO

Scrads

Marketplace (1)

  • Product

    Multilingual AI assistant for customer and citizen service

    AI assistant that answers users 24/7 in their own language (75 detected) using only your content, hands over to a person when needed and reports what users ask. Ready for a 30-60 day pilot.

    • Living and Inclusion
    Author

    CEO at Scrads

    Mataró, Spain