Smart Prevention of Home Claims through Technology

PROBLEM/OPPORTUNITY

Home claims (water leaks, humidity, fires, electrical failures, etc.) represent a significant part of operational costs and have a direct impact on customer satisfaction. In many cases, these incidents could have been avoided or minimized if early warning signs or risk patterns had been detected in time.

Today’s market offers a wide range of technological solutions—IoT sensors, artificial intelligence, predictive monitoring, smart home devices, pattern analysis—that enable new ways to anticipate and prevent claims, reducing both their frequency and severity. We want to explore how to leverage these technologies to bring greater safety, peace of mind, and value to our policyholders.

CHALLENGE OBJECTIVE

To identify and propose technological solutions that prevent or mitigate home-related claims before they occur, through early detection, continuous monitoring, or data-driven predictive models.

SCOPE OF THE CHALLENGE

Included:

• IoT sensors for early detection (water, smoke, temperature, vibration, electricity, etc.)

• Smart home or domotic solutions focused on prevention

• Predictive models using data, AI, or machine learning (meteo data, weather risks, etc.)

• Early-warning systems for policyholders or the company

• Use of building or household data

• New prevention-driven services for customers

Not included (for now):

• Solutions exclusively focused on repair

• Pricing or underwriting tools

• Ideas outside the home/building environment