Introduction to the Maritime Forum Event Maker
Community Managers FAQ
General Information
General information regarding your collaboration with b2match, including your license and rights, can be found below.
Your main b2match contact point is Mrs Sarah Pehar, your Customer Success Manager.
All community managers have one hour of consulting/support included in their package.
Mrs Sarah Pehar is your main contact point for onboarding, quality check of final event settings and consulting.
Onboarding is meant to address your specific event requirements, quality check to make sure your final event settings before officially going live are correct and consulting in case you need advice about optimal event setup for a better user experience.
If you have any questions, please contact us at success@b2match.com or use the Live Chat icon located in the lower left corner when you're logged into the organizer tool. We recommend checking the b2match Knowledge Base first to see if you can find the answers to your questions.
b2match Team is at your disposal from Monday - Friday, 9 - 5 PM CET. If you send your question past working hours, your question will be processed the next working day as soon as possible.
Maritime Forum team covered one hour of your consulting and support queries directed to b2match.
Additional consulting and support hours upgrades are possible, but covered by the responsible Host/Community Manager. If you wish to increase your package, please reach out to Mrs Sarah Pehar.
Additional Consulting is charged 145 EUR/hour, additional support is charged 115 EUR/hour.
Every community event can support up to 100 participant spots. If you wish to allow more participants to register and participate at the event, you can upgrade the participant package for 10 EUR/participant. Please reach out to success@b2match.com to raise this request.
Additional participant costs are covered by the responsible Host/Community Manager.
Event Managment Information
Information on the process of creating and setting up your event, as well as the steps to publish it, can be found below.
All Maritime Forum Community events are listed on Maritime Forum Event Maker under Maritime Events tab in upper navigation bar.
Contact the Maritime Forum team to inform them about your event taking place with following event information:
Event Name, Event Website Language, Event Date, Event Timezone (including City)
Once they’ve created the event and made you the main organizer, you can begin setting it up.
After you completed you event setup and Mrs Sarah Pehar has applied a Quality Check of your event settings, inform the Maritime Forum team that your event is ready to be linked to Maritime Forum Community. Maritime Forum Team will publish your event and link it to main platform.
Email success@b2match.com to request a final review of your event settings by your Customer Success Manager, Mrs. Sarah Pehar. She will provide feedback on any necessary corrections, possible improvements, and other important considerations. The Quality Check is conducted via email.
Once you've applied the b2match improvement recommendations, contact the Maritime Forum team to request the publication of your event and its linkage to the main platform.