Secure Remote Access

Secure Remote Access by MB connect line is a proven, industrial-grade solution for secure remote service and maintenance of machines and plants worldwide. It combines MB connect line industrial VPN routers with the mbCONNECT24 remote service platform, enabling machine builders, system integrators, and operators to deliver fast, efficient, and secure remote support.

Using mbCONNECT24, service teams gain centralized and secure access to connected machines via a web-based portal. MB routers can be commissioned within minutes using a simple three-step process (login, scan, connect) and are accessible from PCs, smartphones, and tablets. This significantly reduces service response times, downtime, and travel effort while providing a consistent user experience across devices.

Security is a core design principle of MB connect line products. Each customer operates within a technically isolated account environment on the mbCONNECT24 platform. The MB routers are delivered with individual, unique device credentials, and remote access can only be established when explicitly enabled by the machine operator—either via hardware key switch or controlled signals from the PLC. Role-based user and access management ensures that only authorized users can access specific machines and services.

The mbCONNECT24 platform provides full transparency and traceability through configurable reports, showing which user accessed which device, when, and for how long. Centralized management of users, devices, and permissions supports scalable service concepts across multiple sites and customers.

Beyond classic remote service, MB connect line enables manufacturers and service providers to build data-driven services and Industrial IoT applications on top of their Secure Remote Access infrastructure. The solution offers extensive customization and branding options, allowing partners to integrate the remote service portal seamlessly into their own corporate design and service offering.

Overall, Secure Remote Access by MB connect line delivers a secure, scalable, and easy-to-deploy remote service ecosystem, built on robust industrial hardware and a continuously evolving cloud platform—tailored for professional industrial use and long-term operation.