Balkan eCommerce Summit 2026

28 – 29 Apr 2026 | Sofia, Bulgaria

Mercatus Outsourcing

Service Provider

mercatusoutsourcing.com/Sofia, Bulgaria
22 profile visits

About

Hi everyone,

I’m Trayan Trayanov, CEO of Mercatus — an outsourcing and growth partner focused on supporting eCommerce companies, with a strong focus on the Balkan region.

At Mercatus, we help online businesses scale their operations through 24/7 multilingual customer support, powered by native-speaking teams covering 25+ languages. Our services span inbound and omnichannel support, including customer care, order confirmation, order management, and back-office operations. We already work with a number of eCommerce brands, helping them improve customer experience while keeping operations efficient and scalable.

We offer flexible delivery models tailored to different business needs — including pay-per-conversation, hourly support, or fully dedicated teams, so our partners can scale based on demand.

We also support market expansion:

  • helping foreign eCommerce brands enter the Bulgarian market through localization and local customer support

  • and helping Bulgarian eCommerce companies expand internationally, adapting their operations and customer experience to new markets

At this year’s Balkan eCommerce Event, we’re also introducing our new brand Mercuaria AI. With Mercuaria, our goal is to combine the human touch with AI innovation — using AI-powered chat and voice agents to support eCommerce businesses with faster, more efficient, and scalable customer interactions.

In addition, we partner with companies that sell products and services to eCommerce businesses, supporting them with lead generation and inside sales, especially when targeting the eCommerce space.

Looking forward to connecting and exploring opportunities within the Balkan eCommerce ecosystem 🚀

Social media

Areas of Expertise

Marketing / Personalization / CRMIT Services / SaaS / Hosting BusinessCustomer Experience (CX) & EngagementFraud Prevention & Risk ManagementData, Analytics & AttributionAI & Automation for CommerceRetail Technology & Omnichannel

Representatives

Founder & CEO

Mercatus Outsourcing

Marketplace (1)

  • Service

    Lead Generation & Outbound Sales for eCommerce & SaaS

    Mercatus helps eCommerce and SaaS companies generate qualified leads and book sales-ready meetings. We support market expansion in Bulgaria and the Balkans through targeted, multilingual outreach and experienced outbound agents.

    • Other
    • Marketing
    • Consulting
    • Food and Beverages
    • Automotive Industry
    • Gaming / Game Development
    • Fintech / Payments / Banks
    • Electronics Manufacturing
    • Publishing / Book Publishers
    • Waste Management / Recycling
    • Construction / Infrastructure
    • Logistics and Courier Services
    • Renewable Energy (Solar, Wind)
    • Utilities (Electricity, Water)
    • Travel Agencies / Tour Operators
    • Marketplaces / Trading Platforms
    • Marketing / Personalization / CRM
    • TV / Radio / Production Companies
    • IT Services / SaaS / Hosting Business
    • Public Transport / Railway Companies
    • Heavy Industry / Machinery / Metallurgy
    • Hospitals / Clinics / Healthcare Services
    • Real Estate Agencies / Property Management
    • Car Rentals / Ride Sharing / Taxi Services
    • Consumer Goods (Appliances, Apparel, Furniture)
    Author

    Founder & CEO at Mercatus Outsourcing

    Sofia, Bulgaria