Director, Secure Facilities
Appen
Exeter, United Kingdom
I lead Appen’s Exeter-based business, driving innovation in transcription and language services while ensuring accuracy, security, and efficiency.
With extensive experience in the transcription and language services industry, I have led Appen’s Exeter-based business for several years, focusing on improving service quality and driving innovation through technology. Under my leadership, our expert teams deliver highly sensitive and confidential transcription and language services for investigations, witness interviews, formal hearings, and high-stakes meetings, ensuring the highest standards of accuracy, security, and efficiency.
Highly detail-oriented and committed to continuous improvement, I strive to refine processes, enhance service delivery, and identify opportunities for growth. My leadership approach centres on developing high-performing teams, optimising operations, and exceeding customer expectations.
Passionate about digital transformation, I actively explore and implement emerging technologies to drive innovation and improve both service quality and operational performance. By embracing change and seeking new opportunities, I am dedicated to the long-term success of the business and the clients we serve.
Service
Investigative Interview Audio & Video Transcription Services
Investigative interview transcripts offer reliable, searchable records, enhancing accuracy, efficiency, and accountability in investigations