AI returns management
for e-commerce brands

The Features of toern – Smart, Flexible, and Effective

Returns portal

• Handles the entire process from return registration to refund

• Seamless and efficient processing for all parties involved

• Customizable configuration options for your returns strategy

Tracking and analysis function

• Real-time overview of return data and trends

• Identification of cross-product issues such as fit errors

• Targeted optimization for sustainable reduction of returns

AI assistant for digital returns management

• AI-supported analysis of return reasons from images, texts, and voice messages

• Automatic evaluation for data-based process optimization

• Informed decisions for better customer loyalty

After-sales solutions & flexible returns

• Flexible return options and exchanges directly integrated

• Returns are turned into sales opportunities

• Rule-based control, individually tailored to the business