Training and Technical Support

Domat's Training & Enablement program accelerates integrator project delivery and reduces commissioning risks by providing free, engineer-led education and direct technical support that eliminates the learning curve barriers and ongoing costs typically associated with building automation expertise — enabling HVAC, BMS, and energy system integrators to achieve up to 70% faster project completion, 60% fewer support tickets, and 40% higher bid success rates through comprehensive knowledge transfer and continuous expert consultation. Unlike premium competitors charging thousands of dollars for basic certification, Domat provides unlimited access to live training, self-paced resources, and direct engineer support at zero cost, ensuring integrators can build profitable expertise without upfront training investments or recurring licensing fees.

How comprehensive enablement transforms project outcomes:

Instead of generic online courses or sole AI-powered chatbots, Domat connects integrators directly with engineers who understand real-world implementation challenges and can provide immediate, context-specific guidance.

The program spans four structured tracks — Foundation (IDE mastery and hardware selection), Advanced (multi-protocol integration and cybersecurity), Specialized (industry-specific applications), and Individual Partner Path (multi-year competency development) — with each track combining live webinars, hands-on workshops, recorded content, and ongoing project consultation to ensure knowledge transfer translates into successful deployments.

Foundation Track establishes core competencies through IDE project anatomy, target platform selection, Modbus RTU/TCP communication mapping, and HMI development for web/iPC/mobile deployment using Domat Visual. Engineers learn systematic approaches to hardware configuration, network setup, and basic commissioning procedures that form the backbone of reliable installations.

Advanced Track addresses complex integration scenarios including multi-protocol environments (BACnet/Modbus/M-Bus), cybersecurity implementation with TLS certificates and encrypted communication, systematic commissioning using trace/watch functions, and energy optimization strategies through advanced control loops. This level ensures integrators can handle demanding projects with confidence in security compliance and performance optimization.

Specialized Track provides industry-specific expertise for fan-coil/VAV systems (FCR controllers + room units), hospitality applications balancing comfort and cost efficiency, data center precision cooling with alarm policies, and utility integration including IEC 60870-5-104 protocols for dispatch system connectivity.

Partner Path offers structured multi-year development from basic competency through regional expertise, with dedicated engineering support for first projects, progressive specialization development, and eventual capability to build sub-contractor networks. This long-term approach develops strategic partnerships rather than transactional relationships.

Support infrastructure provides immediate assistance through multiple channels: WhatsApp (+420 732 806 418) for photo/video diagnostics with under 2-hour response times during CET business hours; email (support@domat.cz) with 24-hour response guarantees; telephone (+420 461 100 666) for urgent callback within 4 hours; and TeamViewer remote assistance for real-time troubleshooting. This multi-modal approach ensures field technicians can resolve issues quickly without costly site visits.

Content delivery combines live webinars with Q&A sessions, comprehensive video library (20+ hours of recorded content), downloadable project templates and commissioning checklists, and FAQ databases covering common implementation scenarios. All materials update continuously to reflect software evolution and emerging best practices, ensuring integrators stay current with minimal effort.

Global accessibility includes multi-language support (English standard, Czech, Slovak, and additional languages by arrangement), cultural sensitivity for regional holidays and business practices, optimized video delivery for various bandwidth conditions, and mobile-first support for field access.

Prerequisites include Windows notebook with admin rights, current Domat IDE installation, basic networking knowledge (IP addressing, port configuration), and fundamental electrical systems understanding. Provided materials include sample projects, commissioning procedures, technical checklists, and presentation slides for internal knowledge transfer.

Book a session to evaluate your current development workflow and design a customized training path.