Artificial Intelligence for the public sector

One of the defining characteristics of the public sector is the vast volume of documents it handles: regulations, case files, contracts, technical reports, citizen requests, and more. Thanks to IA/NLP (Natural Language Processing) applications and advanced language models, it is now possible to automatically extract valuable insights and manage information efficiently.

AI has enormous potential to improve public services in Spain, strengthening all branches of the public sector, including civil servants and professionals who provide essential services.

We present real use cases that demonstrate that AI’s potential is especially promising in public administration, particularly in areas such as:

• Reducing bureaucratic and administrative workload.

• Improving interactions between citizens and public administration.

• Streamlining public procurement processes.

• Supporting decision-making in granting, monitoring, and oversight.

• Providing data and evidence for policy-making.

The Instituto de Ingeniería del Conocimiento (IIC) is an R&D&I center with more than 35 years of expertise in processing and analyzing all types of data—the driving force of artificial intelligence. We develop proprietary tools and offer consulting for highly customized projects, grounded in applied research and bringing technological advances into practical use across different sectors.

One of IIC’s most impactful areas of work today is Natural Language Processing (NLP) and language models, with generative AI at the forefront. Given the vast amount of textual information generated in sectors such as legal, insurance, or public administration, there is now an opportunity to analyze, leverage, and automatically extract insights from it.

At IIC, we are committed to high-quality solutions and trustworthy AI, where people remain at the core of technology. Our multidisciplinary team makes the difference, with computational linguists playing a key role in NLP projects.