Dialogschmiede GmbH

Founded in 2007, Dialogschmiede looks back on an impressive track record, with over 150 prestigious awards and a portfolio of more than 600 automated customer journeys. Situated in Vienna we are a dedicated team of around 15 professionals, maintaining an average client-agency relationship of 7.3 years. Our team is characterized by trust, reliability, warmth, diligence, creativity, innovation, and an unwavering commitment to excellence.

Our vision is to transform the marketing world into a service-oriented experience for all individuals who interact with our clients' brands, products, and services — regardless of whether they are seen as consumers, customers, prospects, or other stakeholders. Therefore, we are committed to being a driving force behind transformative customer interactions. Our efforts focus on innovation, data-driven insights, and a relentless pursuit of optimization. Together, we strive to become the architects of future brand experiences and to leave a lasting, sustainable impact on the digital world for our clients and brands.