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ProductUpdated on 1 September 2025

Help Desk for the Factory – Intelligent Maintenance Support Powered by AI and Shop Floor Expertise

Łukasz Borzęcki

CEO/CTO at VM.PL

Wrocław, Poland

About

At VM.PL we built an AI-driven maintenance support system to assist factory teams with complex technical tasks. The solution leverages documentation, domain knowledge and natural language processing to provide instant, accurate answers to maintenance queries.

Key benefits for our client:

  • Faster troubleshooting – quick access to solutions reduces downtime

  • Knowledge retention – system captures and shares expert know-how

  • Voice & text interface – intuitive, easy-to-use for operators on the floor

  • Lower dependency on individuals – critical knowledge available 24/7

  • Higher efficiency – maintenance staff focus on solving, not searching

This AI-based tool transformed the way maintenance is performed, boosting reliability and operational efficiency in the production environment

Looking for

  • Distribution Partner

Applies to

  • ICT
  • Microtechnology
  • Biotech and Lifescience
  • Medtech
  • Security
  • IoT
  • AI
  • Embedded Systems
  • Software
  • Mobility Solutions

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