Umni no-code AI chatbot platform

The Umni no-code AI chatbot platform allows businesses and organizations from different industries and niches to create, maintain and develop their own AI chatbot with livechat both powered by GPT with a business-curated AI module according to the needs of the organization, staff and users - be it for customer support, marketing, sales, or other purposes.

Using state-of-the-art technology, Umni empowers organizations to optimize customer communication, compensate for the shortage of 24/7 customer support staff, save costs, and achieve better business results.

Umni AI chatbots are used on the companies' websites, integrated with mobile apps, and even with a robot. The build-in dynamic forms in the chatbots can integrate with 6,500+ other platforms, systems, CRMs and other to trigger automations to accomplish routine tasks for the users and the employees.

Umni's clients include libraries, universities, NPO, tour-operators, 4- and 5-star hotels, online shops, service businesses, consulting and couching businesses, retailers and others - both B2C and B2B businesses. Umni has clients in Bulgaria, Germany, Portugal, Slovenia, UK, USA and Hong Kong.

The platform won a global competition of UNWTO with AI chatbot - destination Concierge, and one of the EU Travel Awards'23 as the best AI solution for service and tourism communications. Umni was named one of 3 UNWTO Innovation Champion for 2023 and received the "Special Award for Innovation in Tourism '23" from the Ministry of Tourism of Bulgaria.