No-code AI chatbot for customer service and support

The Umni no-code AI chatbot platform allows businesses and organizations to create, maintain and develop their own chatbot with a business-specific AI module according to the needs of the organization, staff and users - be it for customer support, marketing, sales or other purposes.

Using state-of-the-art technology, Umni empowers organizations to optimize customer communication, compensate for the shortage of 24/7 customer support staff, save costs and achieve better business results.

The AI chatbot powered by Umni and GPT and built into a website helps businesses automate communication, optimize employee performance, reduce waste of resources, and gain insights about the customers’ behavior for better planning and smarter decision making.

Live chat, mini-booking module, landing page and other add-ons to the AI chatbot make it multifunctional and flexible to address various business, employees and customer needs and use cases. The chatbot support 28 European languages + Chinese.

Umni works with public organizations, foreign and Bulgarian private businesses from various industries – finance, tourism and hospitality, services, medicine and beauty, trade, and more.

In addition to the no-code AI chatbot Platform, Umni team offers: chatbot creation and management, website AI search optimization consulting, AI literacy basic training for teams and other trainings and consultancy topics on the field.