Refund and delivery abuse is an expensive, operationally painful blind spot for e-commerce brands. While most fraud platforms focus strictly on checkout, massive revenue leakage happens post-purchase (e.g., "Item Not Received" or damaged goods claims). Today, support teams are forced to fight this manually, jumping between Shopify, Zendesk, payment gateways, and carrier tracking pages just to verify a single claim.
Radiance is a B2B SaaS that replaces this fragmented chaos with clarity. We pull scattered evidence into a single, unified case file. By cross-referencing critical signals—such as package-weight mismatches, linked addresses, repeat claims, and delivery anomalies—we transform support agents into highly efficient risk analysts.
Our architecture is built on explainability. Instead of opaque, black-box AI scoring, we provide agents with actionable recommendations (refund, demand proof, deny, or escalate) backed by transparent, hard evidence.
We are building the modern post-purchase risk system for e-commerce, designed to protect merchant margins without sacrificing the genuine customer experience.
CTO
Radiance
Product
Radiance: Stop Ecommerce Refund & Return Abuse
Radiance helps ecommerce support teams block suspicious refund and return claims. We unify OMS, Customer Support, and carrier data into one case file, highlighting fraud signals instantly to stop revenue leaks and speed up legitimate customer requests.
CTO at Radiance
Paris, France