Radiance: Stop Ecommerce Refund & Return Abuse

The Problem: Refund abuse is bleeding margins.
Today, ecommerce support agents decide whether to approve a refund by jumping between Shopify, Zendesk, carrier tracking, and messy spreadsheets. Fraudsters exploit this fragmented workflow, costing brands millions in unjustified refunds, "Item Not Received" (INR) claims, and return abuse.

The Solution: A unified, intelligent case file.
Radiance is a B2B SaaS platform that acts as the ultimate defense line for your support team. We pull scattered evidence into a single, centralized case file and automatically highlight critical fraud signals before a refund is issued.

Radiance automatically cross-references:
📦 Package-weight mismatches & delivery anomalies
🔗 Linked addresses & hidden entity networks
🔁 Repeat abuse & historical ticket clustering
💳 Payment and refund history

Instead of relying on tribal knowledge or opaque risk scores, Radiance equips your agents with an explainable, clear recommendation: Refund, Ask for Proof, Deny, or Escalate.

📈 Proven Traction & ROI
We aren't just building in a vacuum. We run historical audits to quantify your exact revenue leak before going live.

• AllTricks: Audited €213k in refunds, flagging €27.8k in high-risk claims.

🤝 Let's connect at VivaTech if you are:

• An Ecommerce, Retail, or Customer Success Leader wanting to run a historical audit on your recent claims to uncover hidden revenue leaks.

• A Tech/Ecosystem Partner in the ecommerce stack.

Stop letting post-purchase fraud scale. Let's talk.