Wowment: AI-powered safeguarding and insight for WhatsApp support conversations

Wowment is patent-pending, AI-powered communication infrastructure that lets organisations support people on WhatsApp, the channel they already use, without losing visibility or safeguarding oversight.

HOW IT WORKS

• Secure relay: staff, volunteers or professionals and the people they support message each other on WhatsApp, but personal phone numbers are never shared

• Real-time AI safeguarding: every message is analysed as it is sent, and risks such as self-harm, exploitation, grooming, boundary breaches and disengagement are flagged to a coordinator dashboard

• Data and insight: otherwise invisible conversations become structured, consented data on engagement, relationship health, wellbeing and risk over time, giving live insight across programmes and evidence of outcomes for commissioners and funders

• Governance built in: a full audit trail, UK GDPR compliance, and clear consent and opt-out

• Configurable: organisations can add their own safeguarding policies on top of our universal baseline

PROVEN IN USE
Wowment is live and in daily operational use. Its first deployment is Goal 17’s mentoring and befriending programmes for care-experienced and vulnerable young people, delivered under public sector contracts with local authorities, the Mayor of London and the Department for Education. The AI safeguarding and insight layer has been demonstrated in this live environment (TRL 6). Wowment’s development was supported by Innovate UK Business Growth and recognised with a £50,000 Inclusive Innovation Award.

BEYOND SAFEGUARDING
Because every conversation passes through one secure, AI-enabled layer, Wowment can do much more with the same infrastructure. Capabilities in development or ready to build with partners include:

• Real-time translation, so people can communicate in their own language while safeguarding analysis stays consistent

• Workforce and capacity planning, using conversation patterns, risk levels and engagement to help organisations such as social work teams prioritise caseloads and target professional time where it’s needed most

• Early-warning and predictive insight, spotting disengagement or rising risk before it becomes a crisis

• Automated reporting and summaries, cutting admin for practitioners and producing evidence for commissioners

We’re keen to work with partners to develop these against real operational challenges.

WHO IT’S FOR
Any organisation supporting people remotely, one to one, at scale. That includes local government and social care, health and the NHS, education and student support, housing, justice and probation, employment services, and charities running mentoring, befriending or outreach.

We’re open to pilots, deployments and BridgeAI consortium partnerships.

Website: https://wowment.ai | Contact: fran@wowment.ai