Balkan eCommerce Summit 2026

28 – 29 Apr 2026 | Sofia, Bulgaria

ServiceUpdated on 17 April 2026

AI Voice Agent for E-commerce Customer Support

CEO & Founder @ PrismAI Solutions at PrismAI Solutions

Sofia, Bulgaria

About

PrismAI Solutions builds custom AI voice agents for e-commerce businesses across Europe. Our agents handle inbound and outbound calls 24/7 — answering order status questions, processing return requests, and resolving common customer inquiries without human intervention.

Typical results: 60–80% of routine inbound calls handled automatically within the first 30 days.

Ideal for: E-commerce brands doing 500+ customer service calls/month who want to reduce support costs without reducing quality.

Type

  • Consulting
  • Technology Transfer
  • Research & Development

Applies to

  • Logistics and Courier Services
  • IT Services / SaaS / Hosting Business
  • Consulting / Training
  • Fashion / Electronics / Home Goods Retail
  • eCommerce Stores
  • Warehousing / Supply Chain Management

Organisation

PrismAI Solutions

Association/Agency

Sofia, Bulgaria

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