Updated on 16 October 2026
3. CONSULTING
Female Leadership Coach | Team Trainer | Consultant in SaaS at Key Impact Coaching & Consulting
Berlin, Germany
About
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Typical client: Founders and heads of Customer Success, Support or Revenue at tech and SaaS startups and scale-ups, from the first customer hire to a department with several teams.
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Use case: A SaaS company keeps losing customers after onboarding. I review the customer journey, rebuild onboarding, define who owns what across Sales, Success, and Support, and set the few measures the team will track. At Bookingkit, where I led Customer Success, an onboarding overhaul cut time to value by 70%, and churn fell from 9% to 5% during my time there.
Type
- Consulting & Advisory
- Coaching
- Sales & Business Development
- Human Resources & Recruitment
- Customer Support & CRM
- Training & Development Programs
- Education & E-Learning Solutions
Applies to
- Artificial Intelligence (AI) & Machine Learning
- Blockchain & Decentralised Technologies
- Cybersecurity & Data Protection
- Digital Health & Wellness
- E-commerce & Retail Innovation
- GreenTech & Sustainable Solutions
- Fintech & Payment Technologies
- Agriculture & FoodTech
- Smart Cities & Urban Development
- IoT & Connected Devices
- Clean Energy & Renewables
- EdTech & Learning Solutions
- Mobility & Transportation Tech
- Supply Chain & Logistics Optimization
- Tourism & Hospitality Technology
- Biotechnology & Life Sciences
- Climate Tech & Environmental Impact
- Human Resources & Recruitment Tech
- Social Impact & Community Development
- Innovation & R&D
Organisation
Similar opportunities
Service
- Coaching
- Innovation & R&D
- Consulting & Advisory
- Customer Support & CRM
- Agriculture & FoodTech
- IoT & Connected Devices
- Digital Health & Wellness
- Clean Energy & Renewables
- R&D and Innovation Services
- EdTech & Learning Solutions
- Sales & Business Development
- Human Resources & Recruitment
- Biotechnology & Life Sciences
- E-commerce & Retail Innovation
- Fintech & Payment Technologies
- Mobility & Transportation Tech
- Training & Development Programs
- Cybersecurity & Data Protection
- Education & E-Learning Solutions
- Smart Cities & Urban Development
- Tourism & Hospitality Technology
- GreenTech & Sustainable Solutions
- Human Resources & Recruitment Tech
- Climate Tech & Environmental Impact
- Social Impact & Community Development
- Blockchain & Decentralised Technologies
- Artificial Intelligence (AI) & Machine Learning
Isma Khemies
Female Leadership Coach | Team Trainer | Consultant in SaaS at Key Impact Coaching & Consulting
Berlin, Germany
Service
- Innovation & R&D
- Consulting & Advisory
- Customer Support & CRM
- Agriculture & FoodTech
- IoT & Connected Devices
- Media & Content Creation
- Digital Health & Wellness
- Clean Energy & Renewables
- EdTech & Learning Solutions
- Sales & Business Development
- Biotechnology & Life Sciences
- E-commerce & Retail Innovation
- Fintech & Payment Technologies
- Mobility & Transportation Tech
- Training & Development Programs
- Cybersecurity & Data Protection
- Smart Cities & Urban Development
- Tourism & Hospitality Technology
- GreenTech & Sustainable Solutions
- Human Resources & Recruitment Tech
- Climate Tech & Environmental Impact
- Social Impact & Community Development
- Blockchain & Decentralised Technologies
- Augmented Reality (AR) & Virtual Reality (VR)
Isma Khemies
Female Leadership Coach | Team Trainer | Consultant in SaaS at Key Impact Coaching & Consulting
Berlin, Germany
Service
- Marketing & Branding
- Media & Content Creation
- Videography & Photography
- Human Resources & Recruitment
- Human Resources & Recruitment Tech
昊兴 高
摄影师 at Der Gottwald
柏林, Germany