Asia Berlin Summit 2026

23 – 27 Nov 2026 | Berlin, Germany

Register
Register
Register

ServiceUpdated on 16 October 2026

3. CONSULTING

Female Leadership Coach | Team Trainer | Consultant in SaaS at Key Impact Coaching & Consulting

Berlin, Germany

About

  • Typical client: Founders and heads of Customer Success, Support or Revenue at tech and SaaS startups and scale-ups, from the first customer hire to a department with several teams.

  • Use case: A SaaS company keeps losing customers after onboarding. I review the customer journey, rebuild onboarding, define who owns what across Sales, Success, and Support, and set the few measures the team will track. At Bookingkit, where I led Customer Success, an onboarding overhaul cut time to value by 70%, and churn fell from 9% to 5% during my time there.

Type

  • Consulting & Advisory
  • Coaching
  • Sales & Business Development
  • Human Resources & Recruitment
  • Customer Support & CRM
  • Training & Development Programs
  • Education & E-Learning Solutions

Applies to

  • Artificial Intelligence (AI) & Machine Learning
  • Blockchain & Decentralised Technologies
  • Cybersecurity & Data Protection
  • Digital Health & Wellness
  • E-commerce & Retail Innovation
  • GreenTech & Sustainable Solutions
  • Fintech & Payment Technologies
  • Agriculture & FoodTech
  • Smart Cities & Urban Development
  • IoT & Connected Devices
  • Clean Energy & Renewables
  • EdTech & Learning Solutions
  • Mobility & Transportation Tech
  • Supply Chain & Logistics Optimization
  • Tourism & Hospitality Technology
  • Biotechnology & Life Sciences
  • Climate Tech & Environmental Impact
  • Human Resources & Recruitment Tech
  • Social Impact & Community Development
  • Innovation & R&D

Organisation

Key Impact Coaching & Consulting

Self-Employed / Freelancer

Berlin, Germany

Similar opportunities