Lera

Lera is an AI voice agent for companies that receive customer calls, service alerts and incidents. It is designed for maintenance companies, technical service teams and service businesses that need to answer calls, collect information and prepare each request without adding more manual work to the office.

In many companies, important calls still depend on someone being available at the right moment. Incidents arrive by phone, details are written down manually, information is repeated, and some requests are not captured with enough context. This creates delays, interruptions and extra coordination work for the team.

Lera helps solve this by answering calls, understanding what the customer needs and collecting the key information from the first conversation. It can identify the type of issue, ask for the necessary details, detect urgency and leave the request ready for the team to review, assign or continue.

The goal is not to replace the company’s existing management tools, but to make sure that every call enters the workflow better prepared. Lera helps reduce missed calls, repetitive questions and manual transcription, while giving the team clearer information about what has happened and what needs attention.

Lera is especially relevant for businesses where phone calls are still central to daily operations, such as maintenance, repairs, technical service and service coordination. The project started under the name Navria and is now being rebuilt and repositioned as Lera.