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Top Virtual Event Tech Errors and How to Avoid Them

Make your virtual event run smoothly and seamlessly by reviewing and incorporating the below tips and tricks.

Virtual events are great. They are cost effective, can fit in a lot of content, draw a wider audience base, and business matchmaking translates beautifully to the format. However, any virtual event can fail miserably if the technical side isn’t properly planned for.

Here are the top technical issues event planners had with their virtual events and how to avoid them.

  • Not Being Aware of Your Attendees Tech Needs
  • Not Preparing for Multiple Device Usage
  • Not Using a Decent Microphone
  • Not Having a Speaker Backup Plan
  • Not Planning for WIFI or Computer Glitches

Not Being Aware of Your Attendees Tech Needs

Attendees have the same virtual event technical problems over and over again. They cannot log in, they cannot access their microphone or camera, they cannot figure out how to join a meeting, etc. A lot of these issues can be easily avoided by clearly communicating exactly what participants need to do to join your virtual event. Utilize your most powerful communication tools: your event website and event emails. 

Create an event webpage dedicated to technical needs

  • Encourage your attendees to install the latest version of their browser (Firefox or Chrome for example)
  • Add helpful links to the browser's  and system’s (Windows/Mac) permissions to use the microphone and camera
  • Include ways to contact you during the event in case of technical needs. Add the event email address, a phone number, a chat messaging service 

There is no need to create all of this from start to finish. Utilize b2match help files like Participant's Guide: How to Initiate a Virtual Meeting and Participant's Guide: Technical Requirements for Virtual Meetings

For more information, review the b2match participant help guides here

Also, take a look at some good examples your fellow organizers did to create helpful “How it Works” event web pages:

Virtual Mission Houston Energy 2.0

Finnish-Norwegian Defence Industry Webinar

Communicating technical requirements through multiple channels is the best way to help your attendees. Make sure to create and send your attendees a well constructed email with technical requirements the day before and day of the event. 


Not Preparing for Multiple Device Usage

As a virtual event manager, you cannot know which kind of device your participants will be using when they attend your conference. You cannot prepare presentations for all screen sizes. The easy solution is twofold. Make sure you or any of your presenters don’t cram slides with too much text. Text has to be big enough for attendees to read even on small screens. Then make sure you save all presentations as a PDF. PDFs are compatible with most devices and are easy for your attendees to open and look at. 


Not Using a Decent Microphone

Preparing for a virtual event doesn’t have to be a Broadway production. Invest in a decent microphone. It doesn’t have to be the most expensive out there. Do your research and find what works best for you. Attendees will forgive a lot of minor technical errors, but they won’t forgive not being able to hear or understand the information they had signed up for. 


Not Having a Speaker Backup Plan

Virtual events are great for speakers. Until a bandwidth issue pops up and the speaker cannot do their presentation. Your backup plan is to always have a copy of any video on your computer in a MP4 format. Then you can just jump in and click play. If hosting a live presentation, make sure your speaker gives you a pre-recorded video before the event. 


Not Planning for WIFI or Computer Glitches

WIFI is not the way to go when hosting a virtual event. Instead connect your computer to the internet via an Ethernet cable. It is more stable and faster than WIFI. Computers can be temperamental. Have a backup computer at your fingertips with all your files there just in case your computer has issues.

Now that you know these virtual event technical issues and how to solve them, you can address them before they pop up and make your next virtual event smooth and seamless.