ESConsulting

I help industrial, manufacturing, and service-heavy businesses identify where AI can create real business value, and turn that insight into practical, high-ROI transformation programs.

Through my consultancy, I deliver three core outcomes:

• Clarity on where AI adds value, uncovering pain points, inefficiencies, and untapped opportunities across service, operations, and customer experience.

• A grounded roadmap to execution — defining use cases, data readiness, and enabling capabilities through structured diagnostics such as AI Canvas 2.0, CxDNA, and Radar frameworks.

• Confidence to move forward — aligning leadership, process owners, and technology partners around a clear Crawl–Walk–Run–Fly journey, supported by ROI cases and governance models.

After 25 years in engineering, aftermarket, and service leadership, I founded my consultancy to bridge the gap between AI ambition and operational reality. Many organizations sense the potential of AI but struggle to define where to start, what’s worth doing, and how to build momentum without over-engineering the process. My approach is intentionally pragmatic: start with the business problem, not the technology.

Together, we map critical jobs-to-be-done, assess capabilities, and quantify where AI can drive the greatest return, Whether through predictive maintenance, intelligent quoting, or technician enablement. From there, I help define an actionable, risk-aware roadmap that existing teams can execute with confidence.

Typical engagements include AI readiness diagnostics, service transformation blueprints, and executive workshops to build literacy and alignment around responsible AI adoption. Each engagement is designed to unlock tangible outcomes within 60–90 days and lay the groundwork for scalable growth.

If you’re looking to move from experimentation to execution, and want a partner who understands both the shop floor and the boardroom. Let’s connect to explore how AI can become a real lever for performance and customer value.