Instant System

Present in more than 100 cities and regions, Instant System provides modular and scalable passenger information platforms, ticketing integrations and MaaS (Mobility-as-a-Service) solutions to local transport authorities, operators and companies, to help meet cities’ daily mobility needs. Our mission: give every traveller a single, reliable tool to plan, book and pay for all the transport modes available in a territory, so that sustainable mobility becomes a simple and credible alternative to the private car.

Who we are
Founded in 2013 by Yann Hervouet and Xavier Lecomte and headquartered in Sophia Antipolis (France), Instant System is a mobility-tech company with more than 130 employees across R&D, product, data, mobile and web development, and sales. Our applications serve more than 20 million users every year. With over 60% market share in France, we have deployed multimodal MaaS projects in the country’s three largest cities: Paris, Lyon and Marseille. Instant System holds the French “Young Innovative Company” (JEI) status.

What we do
Our white-label platform, Stack, is built around three modules that can be deployed separately or together:

• Passenger information: intermodal journey planner, real-time data, dynamic maps, disruption management and communication tools.

• Ticketing: mobile tickets, e-shop and train ticket distribution.

• MaaS: integration of shared mobility, on-demand transport and parking, with in-app booking and payment.

All applications are branded in our clients’ colours: it is the territory’s own app.
Our portfolio also includes Emy, a B2B solution for managing employee mobility credits; Lyna, our next-generation journey planner; and City & Region, declined SaaS MaaS platforms for cities/metropolitan areas, and regions.

References
In France: Île-de-France Mobilités (Paris region), SYTRAL (Lyon), Aix-Marseille-Provence Metropolis, Auvergne-Rhône-Alpes Region (OURA), Bourgogne-Franche-Comté Region, Brest Metropolis, as well as operators RATP Dev, Keolis and Transdev.
Internationally: Bologna, Tuscany and Venice (Italy), Barreiro (Portugal), Heraklion (Greece), Šibenik (Croatia), Žilina (Slovakia), Brussels, Cairo, Casablanca, Agadir, Johannesburg-Pretoria, Toronto, Quebec, Porto Alegre and AlUla.

Innovation, R&D and AI
R&D is at the core of our model. A team of around ten PhDs works full-time on our multi-criteria journey-planning algorithms, with results published in peer-reviewed venues. We have integrated more than 50 mobility provider APIs (bike and scooter sharing, car sharing, carpooling, on-demand transport, parking) and master the sector’s standards (GTFS, GTFS-RT, NETEX, SIRI, GBFS), contributing to their standardisation. Artificial intelligence et data management is a priority of our product roadmap, with R&D activities forming the foundation of our upcoming AI mobility agents.

Open innovation in our DNA
Instant System has a long track record of collaborative projects with public authorities, operators, research labs and industrial partners. We are a partner in several Horizon Europe projects:

• SPINE: MaaS deployment in five European cities.

• UPPER: public transport measures in the Paris region, including a MaaS solution for Paris 2024 Olympic Games visitors.

• deployEMDS: European Mobility Data Space, where we lead the Paris-region use case.

What we bring to this challenge
We bring a technology proven at scale, fast integration with existing systems, deep knowledge of mobility users and stakeholders, and a team used to co-designing, piloting and industrialising solutions with its partners. Our ambition: accelerate the shift towards more sustainable, inclusive and intelligent mobility, in France and worldwide.