Kallina: an AI coworker that answers your customers' calls and messages and finishes the task

What it does
Kallina is an AI coworker for sales and customer service teams. It talks to your customers on the phone, web chat, WhatsApp, SMS and email, remembers each customer from one channel to the next, and completes the task: confirms orders, books appointments, sends payment links and updates the client record, in its built-in CRM or in the systems you already use. What it can’t solve, it hands over to a person on your team.

Why teams actually adopt it
When we onboarded our first clients, we saw that setting up the agent was the hard part. So Kallina works like a new colleague: your team explains the job by talking to it. It keeps up with your business in three ways: you upload new documents, you connect a database that syncs in real time, or you simply tell it what changed, by voice or in writing. Connecting it to your systems takes up to 30 minutes.

In practice
At Esushi, a restaurant chain in Moldova, Kallina takes the phone orders, confirms the online orders and enters them into their POS (Syrve). It has handled more than 25,000 conversations, 90% of them without staff involvement.

Who it fits
B2C companies with a high volume of calls and messages, where a missed conversation means a lost order or booking: restaurants and delivery, transport, real estate, automotive, education. A simple test: if one or two people on your team spend the whole day on calls and messages, Kallina can take the repetitive part, and they can focus on the cases that need a person.

Deployment
Cloud or on-premise, GDPR-ready, servers in Europe. Kallina is also available as a connector in Claude and ChatGPT, so your team can run it from the tools they already work in.

About us
Kallina is built by Mega Promoting, an AI-native company from Moldova. More than 100 paying clients across industries, bootstrapped.

In Lisbon
I’d be glad to show you a live demo on your own use case. You can also find us at the Moldova stand, Pavilion 1, on 12 November.
Lilia Chetrean, COO · lili@kallina.info · kallina.info