Movizzon

SaaS platform for automated monitoring and measuring of CX on digital channels. We help you to better understand and improve your customer´s digital experience in real time by using a digital mystery shopper who navigates your digital channels 24/7 from real devices, namely smart phones and PCs.

We monitor apps, webs and contact centers, measuring the time it takes to complete each customer journey while at the same time detecting unavailabilities, irregular behaviour or abnormal latencies on each channel, generating the earliest alert for your team to take proactive and corrective action on time, thus reducing the chance of affecting the customer experience and final NPS.

Our customized dashboard allows you to classify every event by ISP, device type (iOS, Android, Huawei, Microsoft, Apple, etc.), time frame, type of experience, APDEX index, availability among other.

It requires no technological integration, code nor script as it runs on real external devices allowing for a quick and smooth setup.

Over 70 corporate customers in 16 countries are already using our innovative technology and improving their digital channel performance while having a positive impact in the user experience of millions of customers worldwide everyday.