Michel KABENGERA
Vice President of Sales at TTEC
TTEC
Paris, France
Michel has 20+ years of proven international experience in CX BPO sales, account management and operations. SME in Ai-enabled CX Solutions in EMEA, APAC & LATAM
My organisation
About me
Michel has 20+ years of proven multinational experience in CX BPO sales, account management and operations. True relationship builder who traveled in 45+ countries, 5 continents and speaks 5+ languages. He is a SME in Artificial intelligence, BPO, Outsourcing, Digital Transformation, Chatbot, ChatGPT, Contact Centers, CX Consulting, APAC, EMEA, LATAM.
Strong CXM BPO prior experience at TELUS International and Teleperformance developing partnerships with global brands across 20+ countries in EMEA and APAC, and prior to that a long and successful career at Xerox. Michel holds a Master of Science in Business Engineering and speaks four languages including fluent French, English, Greek and Lingala plus a basic conversational level in Mandarin and Spanish. Michel is involved in numerous charity races, through his marathon running.
My organisation
Global CX leader presents in 6 continents, managing millions of interactions in more than 50 languages delivered in more than 80 contact centres.
Integrate AI into your customer experience today.
Personalize the customer journey, augment associate productivity,
Increase revenue, and improve operating efficiencies.
πΏππππ©ππ‘ ππ§ππ£π¨ππ€π§π’ππ©ππ€π£ | Global Impact Strategy | πΎπͺπ¨π©π€π’ππ§ πππ₯ππ§πππ£ππ (πΎπ)
Skills
- Artificial Intelligence
- outsourcing
- africa
- multilingual
- contact centre
- rwanda
- Account Management
- Sales
- consulting
Interests
- outsourcing
- contact centre