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Global Innovation Summit 2026

6 May 2026 | Basel, Switzerland

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Josef Mayerhofer

CEO & Business Designer

Empatic - The Human Experience Company

Innsbruck, Austria

1 profile visit

I lead a UX and product design studio, bridging user insight and business goals in medical, industrial and consumer apps.

My organisation

We are UX researchers, strategists, and designers – with a genuine interest in meeting people’s real needs. Since 2016, we have been designing experiences that make a difference – for both the people who use them, and the companies behind them. Our work begins with assumptions, but not with guesswork. We take a close look at what really matters and learn more every day. This is how we find out what works, and how companies can implement it in practice. We bring together what is often seen as conflicting: user needs and business goals. The result is something that succeeds for both.
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About me

Our work is built on three pillars - research, strategy, and design. We run interviews and field research with real users, translate findings into clear product decisions, and ship interfaces that hold up under real-world constraints like time pressure, compliance, and complex workflows.

Recent work includes:

  • user research and strategy for a global pharma context (Roche)

  • product strategy and design for healthcare teams (Siemens Healthineers)

  • control room UX for industrial operations (ClonBio)

  • factory machine user interfaces (Carbon Competence)

  • range of smaller health-related consumer apps and medical device interfaces

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