RequestUpdated on 30 June 2026
IT-ops leaders for a pilot - AI ticket triage & routing
Founder, Reera - AI ticket triage & routing at Reera
Milan, Italy
About
I'm building Reera, an AI triage & routing layer that sits in front of ServiceNow/Jira - it auto-classifies, enriches and routes tickets, and resolves the simple ones automatically.
I want to talk to IT-ops leaders dealing with:
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Tickets bouncing between teams (high reassignment)
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High L1 volume and SLA breaches
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Poor visibility into outsourced/vendor IT
If that's you, let's do a 20-min discovery chat - and if it resonates, a pilot. Most relevant for retail, healthcare and logistics with multiple locations.
Organisation
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Founder, Reera - AI ticket triage & routing at Reera
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