Updated on 21 September 2026
Omnichannel Engagement & CRM
Client Lead at Publicis Health
Madrid, Spain
About
We design and activate data-driven engagement strategies that connect healthcare professionals, patients and other stakeholders through personalised omnichannel journeys. Combining CRM, customer experience design, content strategy, digital platforms, analytics and AI-enabled capabilities, we help clients deliver the right message, to the right audience, at the right time. Our approach creates connected experiences that improve engagement, optimise commercial and medical interactions, and generate actionable insights to continuously enhance performance.
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Expertise
Patient Support & Healthcare Activation
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