Robots in Retailing

MODERATION: Simon Kranzer, FH Salzburg Speaker: Robert Zniva, Matthäus Horn

This session explores the transformative role of robotics in the retail sector, combining technological, operational, and socio-economic perspectives. We will discuss current research on robotic systems for logistics, in-store automation, and customer interaction, alongside case studies from real-world retail environments. Special emphasis will be placed on the integration of robotics with existing infrastructures, and data, as well as on challenges such as sustainability, user acceptance, and workforce implications. By bringing together academic insights and industry experiences, the session aims to identify opportunities, risks, and pathways for deploying robotics to enhance efficiency, resilience, and customer experience in retail.

Talk 1: Human-Robot Interaction in Retail, Robert Zniva, FH Salzburg

Talk 2: Use Cases and Limitations of Robots in In-Store Retail, Matthäus Horn, FH Salzburg