María Fuertes

AUNOA is a leading software development company dedicated to automate management, processing and customer service processes through conversational channels, using Artificial Intelligence techniques, specifically and particularly NLP/NLU (Natural Language Recognition and Processing) and Deep Learning (Machine Learning through Deep Neural Networks) techniques. AUNOA is also one of the few companies in this sector that performs these processes using open source tools fully developed in-house, that is, without resorting to third party tools, language models or algorithms. The company complies with all the provisions of the GDPR, is ISO-27001 certified (Information Security), is certified at Medium Level of the Spanish National Security Scheme, and is in the process of implementing DORA (EU Regulation of Digital Operational Resilience Act). In addition, as further control and data protection measures, it implements, among others, the following strategies: Data Encryption, Authentication and Access Control, Anonymization and Pseudonymization, User Consent Management, Threat Monitoring and Detection and Data Retention Policies.