Contact-Contract 2025

7–10 Oct 2025 | Brno, Czech Republic

ProductUpdated on 9 October 2025

AIServiceDesk

CTO at co.brick

Gliwice, Poland

About

AIServiceDesk is an AI-powered solution designed to enhance service desk operations by integrating with existing ticketing systems and knowledge bases like Jira, ZenDesk, ServiceNow, Confluence, and others. It is stack agnostic with flexible cloud or on-premise deployment options.

Core features include:

  • Contextual Ticket Enrichment: Automatically analyzes new tickets to add missing metadata, technical data, and links to client communication history and similar past problems.

  • Knowledge Base-Driven Resolution: Drafts responses to tickets by analyzing the knowledge base and historical issues, providing precise citations back to source documents. A human operator can review and edit all AI-generated responses.

  • Interactive & Autonomous Actions: Proposes step-by-step solutions and can execute pre-defined actions, like restarting a service, to correct known problems in the live environment.

  • Transparent Reasoning: Functions as an "Explainable AI" by logging every step and linking all answers to source documents for verification.

  • Knowledge Base Management: Actively curates documentation by finding contradictions, identifying missing articles, and detecting personal data to help maintain compliance.

Looking for

  • Distribution Partner
  • Publisher
  • Wholesaler
  • Importer

Applies to

  • ICT

Organisation

co.brick

SME (up to 249 employees)

Gliwice, Poland

Similar opportunities

  • Product

    ArgutrackDNN

    Martin Plaček

    CEO at Argutec, s.r.o.

    Ostrava, Czech Republic

  • Product

    observe

    • ICT
    • Importer
    • Publisher
    • Wholesaler
    • Distribution Partner

    Jakub Duda

    CTO at co.brick

    Gliwice, Poland

  • Service

    Customs clearance

    Marcela Benková

    Business Development Manager at Priority Freight s.r.o.

    Bratislava, Slovakia