ProductUpdated on 9 October 2025
AIServiceDesk
CTO at co.brick
Gliwice, Poland
About
AIServiceDesk is an AI-powered solution designed to enhance service desk operations by integrating with existing ticketing systems and knowledge bases like Jira, ZenDesk, ServiceNow, Confluence, and others. It is stack agnostic with flexible cloud or on-premise deployment options.
Core features include:
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Contextual Ticket Enrichment: Automatically analyzes new tickets to add missing metadata, technical data, and links to client communication history and similar past problems.
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Knowledge Base-Driven Resolution: Drafts responses to tickets by analyzing the knowledge base and historical issues, providing precise citations back to source documents. A human operator can review and edit all AI-generated responses.
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Interactive & Autonomous Actions: Proposes step-by-step solutions and can execute pre-defined actions, like restarting a service, to correct known problems in the live environment.
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Transparent Reasoning: Functions as an "Explainable AI" by logging every step and linking all answers to source documents for verification.
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Knowledge Base Management: Actively curates documentation by finding contradictions, identifying missing articles, and detecting personal data to help maintain compliance.
Looking for
- Distribution Partner
- Publisher
- Wholesaler
- Importer
Applies to
- ICT
Attached files
Organisation
Similar opportunities
Product
- ICT
- Importer
- Publisher
- Wholesaler
- Distribution Partner
Jakub Duda
CTO at co.brick
Gliwice, Poland
Service
Marcela Benková
Business Development Manager at Priority Freight s.r.o.
Bratislava, Slovakia