Ross Binnie
Chief Brand & Marketing Officer, Cleveland Orchestra
The Cleveland Orchestra
Cleveland, United States
Oversight of the orchestra’s digital platform, Adella, and Executive producer for TCO Media
My organisation
About me
The Chief Brand Officer is responsible for protecting, shaping, and growing the orchestra’s brand position by directing all marketing, sales, and communication activities. The primary goal of this position is to extend the reach and size of the fanbase by improving the Orchestra’s accessibility, relevance, and value proposition to guests locally, nationally, and internationally. This position currently oversees four separate business units, managing 60 full-time employees and $20M of the Orchestra’s annual revenue budget.
Current responsibilities specifically include: the creation, management, and evaluation of marketing strategies that achieve the Orchestra’s Northeast Ohio earned revenue and capacity utilization goals for programs at Severance and Blossom Music Centers; oversight of all internal and external public relations and communication strategies; direction of the Center for Future Audiences; oversight of the Miami residency including plans for sales, communications, and net margin; the strategic implementation of The Cleveland Orchestra Membership and Rewards programs; building the highest level of guest experience with the venues and events, front of house, retail and rental sales departments; management of all elements of the orchestra’s digital platform, Adella; executive production of all TCO Media products, including streaming series of In Focus, Symphony, and podcast On a Personal Note; oversight of the Orchestra’s extensive archives.