Asia Berlin Summit 2026

23 – 27 Nov 2026 | Berlin, Germany

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ProductUpdated on 14 August 2026

AI-Powered Unified Customer Support Platform

Founder & CEO of Sisenco Digital at SISENCO DIGITAL (PVT) LTD

Colombo, Sri Lanka

About

Sisenco Digital is developing a unified customer support platform that brings voice/call center, WhatsApp, email, webchat, ticketing and customer interaction history into one workspace.

The platform is designed to help organizations manage the complete customer journey across channels while giving human agents and supervisors a clear view of every interaction.

Key capabilities include AI-assisted customer support, omnichannel communication, ticket and case management, customer journey visibility, agent performance monitoring, workforce insights, interaction auditing and quality assurance.

The platform is being designed to support both AI and human agents, allowing routine enquiries to be automated while complex or sensitive cases can be transferred smoothly to a human agent with full context.

We are also developing capabilities for supervisors to review calls and digital conversations, measure service quality, monitor agent KPIs and identify training or skill-development needs.

Our goal is not to offer a rigid, one-size-fits-all product. The platform is designed to be flexible and adaptable, allowing integrations, workflow customization and feature development based on specific industry, partner and customer requirements.

Through Asia Berlin, we are interested in connecting with technology partners, system integrators, customer experience providers and potential pilot partners in Germany and Europe to explore co-development, integrations, localization and market-specific use cases.

Looking for

  • Investment/Funding
  • Business Partnerships
  • Collaborations & Joint Ventures
  • Sales Opportunities
  • Networking with Potential Clients
  • Strategic Alliances
  • Technology & Product Development
  • Distribution & Channel Partnerships
  • Mentorship & Advisory
  • Business Expansion & Market Entry
  • Accelerators & Incubators
  • Product Testing & Feedback
  • Cross-border Partnerships

Applies to

  • Artificial Intelligence & Machine Learning
  • Digital Transformation & IT Services
  • Telecommunications & 5G

Organisation

SISENCO DIGITAL (PVT) LTD

Startup

Colombo, Sri Lanka

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