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Umni no-code AI chatbot platform

Company

umni.bgSofia, Bulgaria
1 profile visit

About

The Umni no-code AI chatbot platform allows businesses and organizations from different industries and niches to create, maintain and develop their own AI chatbot powered by Umni 's AI engine and GPT with a business-curated AI module according to the needs of the organization, staff and users - be it for customer support, marketing, sales, or other purposes. Umni's AI agency, AI2B Zone provide AEO audit and consultancy, AI training for business teams, AEO course, and other AI and AI chatbot related sevices.

Using state-of-the-art technology, Umni empowers organizations to optimize customer communication, compensate for the shortage of 24/7 customer support staff, save costs, and achieve better business results.

Umni AI chatbots are used on the companies' websites, integrated with mobile apps, and even with a robot. The build-in dynamic forms in the chatbots can integrate with 6,500+ other platforms, systems, CRMs and other to trigger automations to accomplish routine tasks for the users and the employees.

Umni's clients include libraries, universities, NPO, tour-operators, 4- and 5-star hotels, online shops, service businesses, consulting and couching businesses, retailers and others - both B2C and B2B businesses. Umni has clients in Bulgaria, Germany, Portugal, Slovenia, UK, USA and Hong Kong.

The platform won a global competition of the UNWTO with an AI chatbot, Destination Concierge, and one of the EU Travel Awards '23 as the best AI solution for service and tourism communications. Umni was named one of the 3 UNWTO Innovation Champions for 2023 and received the "Special Award for Innovation in Tourism '23" from the Ministry of Tourism of Bulgaria.

Application of Artificial Intelligence in Business Model

Value PropositionsCustomer RelationshipDistribution ChannelsKey ActivitiesRevenue StreamsCustomer Segments

ICT FUTURE TOPICS

AIWorkspace 4.0

SOFTWARE

Application SoftwareArtificial IntelligenceMobile AppsSoftware as a Service SaaS

APPLICATION FOCUS

Artificial Intelligence (AI)Communication TechnologyConsumer products & retailElectronicsHealthICT & TelecomOtherPrinting, Paper & PackagingRecyclingTourismTransport & logistics

VALUE CHAIN

Operations (Production)Marketing & salesService / Maintenance / Supply

Representatives

CEO

Umni no-code AI chatbot platform