Updated on 24 April 2026
Generative AI in customer Experience
Key Account Manager at Convotis Iberia
Alicante, Spain
About
How experiential AI complements—and doesn't replace—the store team Why generative models enable fast, accurate, and consistent recommendations What data is truly necessary and how to connect it without replatforming Examples of in-store interaction and how it changes decision-making How to measure impact: conversion, average order value, UPT, NPS, and quality of advice A sample architecture to get started quickly and scale later Real-world lessons learned from implementations and common mistakes to avoid
Type
- Consulting
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